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Why is my basement flooding in Minneapolis?

11/12/2020 (Permalink)

Why Is My Basement Flooding? Sump Pumps, Seepage and More

When you suffer water damage in Minnetonka, Minneapolis or other surrounding areas, it's stressful and scary. The first thing to do is to understand what exactly causes the flooding. Let's examine flooding from leaky sump pumps, water seepage and other causes and find out how SERVPRO of Minnetonka can help.

Causes of Basement Flooding

Your basement might experience flooding for any number of reasons, and not all are weather-related. Some of the causes of a wet basement can include:

  • Leaky or failed sump pumps.
  • Foundation problems.
  • Drain damage.
  • Backed-up sewers.

Leaky or Failed Sump Pumps

Sump pumps are designed specifically to keep your basement dry and safe from water damage. Unfortunately, they're not always perfect. If your power goes out, for example, your sump pump may not work when you need it to. It may also simply be old or defective and break down, which can cause water to flow directly into your basement instead of out.

Foundation Problems

Most basement seepage is caused by issues with the foundation. The foundation might be cracked or just aged and porous. It's important to address these issues right away to stop the issue from getting worse down the line.

Drain Damage and Sewer Backups

Most basements have floor drains that lead to underground pipes designed to draw the water away from your foundation. If your drain gets blocked or the pipes get crushed or broken, water can back up and seep into your basement.

Call the Professionals

If you're experiencing basement flooding, don't let it go. Call the professionals at SERVPRO Minnetonka. We're here 24/7 to take your calls, assess the problem and get you up and running once more. Call us at 952-473-4837 today. 

Fire Safety Tips Minnetonka

11/12/2020 (Permalink)

Fire Safety Tips Every Homeowner Should Know

The idea of a house fire is a nightmare scenario for any homeowner. Staying safe and protecting your home and family from fire is an essential part of homeownership. Check out five fire safety tips for your Minnetonka home to keep you and your family safe and secure.

Check Your Fire Alarm

It's important that you check your fire alarm regularly. Make sure you change the batteries every six months, and be sure you replace the alarm itself every 10 years. In newer homes, you could have as few as four to seven minutes to get out after a fire starts, and an alarm can be the difference between life or death.

Keep a Fire Extinguisher in Your Home

Fire extinguishers can keep a small fire from taking over your home. Keep one in the kitchen and know how to use it. Again, this can save your home and your life.

Plan Your Escape Route

Be sure that you have an escape route mapped out so you can quickly evacuate your home in case of a fire. Have regular drills so that it becomes automatic. It's a good idea to have a secondary route planned as well, in case the first one is blocked.

Keep a Fire Safe

Have a fire safe and keep your important documents, like your insurance policy, in it. If a fire does damage your home, there's a better chance to recover important information if you keep it in a fire safe.

Get Minnetonka Fire Restoration Services

If a fire does tear through your home, call SERVPRO Minnetonka and Groveland for help restoring your home to its pre-fire condition. We're available 24/7 to take your call and get started. Call 952-473-4837 for help today.

Fire Safety Tips Every Homeowner Should Know

The idea of a house fire is a nightmare scenario for any homeowner. Staying safe and protecting your home and family from fire is an essential part of homeownership. Check out five fire safety tips for your Minnetonka home to keep you and your family safe and secure.

We Can Help Adjusters Remotely Manage A Loss

4/9/2020 (Permalink)

Matterport camera High Resolution 3D Scans

High Resolution 3D Scanning Technology

At SERVPRO of Minnetonka we have a Matterport Pro2 camera on site with several of our team trained on its use.

If you are an adjuster and need assistance managing a loss remotely we can a probably help.

Even if we are not the contractor for the project we can still go on site, conduct the scan and then share the information.  

The Matterport camera produces high resolution 3D scans of a property as well as floor plans if needed.  The software allows an adjuster to "walk" the property and see in incredible detail all aspects of the loss.

As the crisis related to COVID-19 continues to play out we know that there is a "push and pull" involved with staying safe yet still serving customers.  At SERVPRO of Minnetonka, we can help adjusters do both.

Please call the owner, Scott Clemente on his cell: 612-217-2018 if we can be of any assistance.

We serve the entire Twin Cities area and can usually get onsite same day. 

Is There a Best Way to Get Rid of Fire Odor in your Minneapolis home?

4/5/2020 (Permalink)

fire causing damage “Like it never even happened.”

Count on SERVPRO to Keep Up with Deodorization Breakthroughs for Our Minneapolis Neighbors

The terror and disruption of a kitchen fire are overwhelming. Getting your family to a safe place is the highest priority. Once all are accounted for, then it is time to reach out to our professional fire restoration team to work together on recovery.

Why Should You Avoid Fire and Odor Cleanup Without Expert Help?
The fire and odor damage experienced by Minneapolis homeowners, like yourself, is unlike typical dirt, grime, and smells. Clearing away charred debris and cleaning soot from surfaces usually is not recommended as a DIY project because:

    •    Structural components like ceilings, walls, and floors need professional assessment as they might be unstable
    •    Significant quantities of water and extinguishing chemicals nearly always need removal first, needing expert extraction
    •    Debris and residues can be highly toxic, requiring personal protective equipment (PPE) to manage
    •    Effective soot cleanup methods and products vary depending on the materials burned and surfaces affected, with training supporting appropriate matching of cleanup strategies
    •    Deodorization methods frequently need specialized products and unique equipment

What Makes a Kitchen Fire Smell So Bad?
When a fire starts in the kitchen, SERVPRO finds that foodstuffs, oils, and greases are the ignition fuel. High levels of fats and protein create an oily mist that covers everything. The heat produced causes the oils and grease to melt and dehydrate. They become rancid, creating a rotten stench clinging to appliances, cabinets, walls, and ceilings, air currents carrying the odor far from the kitchen as well.

How Do Technicians Remove the Smelly Protein-Based Residue?
SERVPRO technicians learn that “like dissolves like” when choosing products to break down fire residues. Because residues of a  kitchen fire are oily, we turn to solvents to break the bonds between the soot and the surface.

What If Cleaning Alone Is Not Enough to Get Rid of the Smell?
The challenges of eliminating protein-based soot odors are many. In cases where deep cleaning still leaves a noticeable nasty smell, SERVPRO considers using the following options:

Thermal fogging
Deodorizers are combusted into a fine mist, paring with soot particles to neutralize the odor

Hydroxyl generators
Hydroxyl radicals destroy the molecular structure of odors

Airtight products applied to surfaces, preventing the odor molecules from vaporizing

Rely on the crew at SERVPRO of Minnetonka to deliver fire residue cleanup and odor removal. Call (952) 473-4837 to schedule an assessment.

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We Are Cleaning Experts

3/19/2020 (Permalink)

COVID-19 SERVPRO specializes in Cleaning Services

SERVPRO is here to help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention (CDC). We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of MINNETONKA at 952-473-4837.

Fire Debris Removal Essentials in Minneapolis

3/11/2020 (Permalink)

Fire damaged home You can contact our professionals 24/7. Our fire damage experts are trained in fire & smoke restoration, odor control, upholstery and fabric cleaning.

Effectively Removing Fire Damaged Debris in Minneapolis

The soiling and rubble left after a household fire in Minneapolis require professionals to sort, bag and discard. Unlike ordinary dirt, the residues left can emit toxic fumes and skin contact can be irritating or even dangerous. Our fully trained and certified crews and curated inventory of products and cleaning equipment supports safe, appropriate, and lawful cleanup and disposal of the debris. We pledge to complete your job quickly and with minimal to no risk to your health and the public and the environment’s well-being.

Safety Considerations

During fire debris removal in your Minneapolis house, it is critical to contain hazardous airborne and settled residues and damaged building materials and contents. To ensure your and your family’s safety and observe OSHA requirements for our workers, it makes sense to seal off the workspace. We use 6 mil polyethylene to create a partition that we seal using negative pressure air scrubbing technology. The air scrubber also forces the debris-contaminated atmosphere within the workspace through HEPA filters and vents to the outdoors. Our crew members also dress in personal protective equipment (PPE) for their safety and to avoid tracking fire debris through the rest of your home.

Debris Collection and Disposal

Since the chemical reactions caused by the fire created an endless list of toxic substances, SERVPRO crews shovel, lift, and pack the charred and melted items into appropriate containment receptacles. The things we bag up can include insulation, drywall, woodwork, flooring, household goods, and other contents -- anything that cannot be restored because of severe damage. We are familiar with the city, Hennepin County, and state requirements for fire debris disposal rules, protecting you from any violation citations. 

Special Considerations

Housing construction in our community can predate the current codes concerning lead paint, asbestos, and other hazards. SERVPRO scopes for these complications during the initial assessment, and arranges for certified removal of any of these dangerous materials and substances during our fire debris removal project. Throughout the job, we are on high alert for any structural weakness because of the fire.

Call the experts from SERVPRO of Minnetonka for professional and lawful cleanup and disposal of fire debris. Reach us at (952) 473-4837 day or night.

See more about Minneapolis.

We Act Fast In Minnetonka After A Flood

3/4/2020 (Permalink)

Our advanced equipment sitting in the room working after a flood We have state of the art equipment to limit the initial damage to your property after a flood. Call us right away, we are available 24/7.

Sustained Rainfall Increases the Risk of Flood Damage for Minnetonka Residents

Long periods of rainfall can cause groundwater levels to rise. When groundwater reaches an equilibrium with the surface level, it can cause standing water issues in your property. Dealing with floodwaters is a tricky task that can put your safety at risk. Since floodwaters can rise rapidly, you must prioritize your safety first by getting to higher ground. Once the risk of further flooding reduces, you may want to perform secondary mitigation tasks at the property. These mitigating tasks may include shutting off water, power, and gas to prevent further harm to your already weakened property.

A home with flood damage in Minnetonka needs urgent attention. Our team of round the clock technicians can help to limit the losses and expenses to your home. In some cases, the sheer weight of the water can result in floors collapsing or warping of walls and hallways. Emergency services SERVPRO provides include the rapid removal of standing water from the property.

Removing standing water should be taken on as soon as possible. Using electric submersible pumps, powered by SERVPRO portable generators, our technicians can pump water from inside the home along a drainage pipe and into a nearby sewer point. Where flooding affects an entire residential district or sewage lines, we can bring in truck-mounted storage tanks to load with the water pumping out of your property. These tanks can hold between 80 and 100 gallons of water before they require emptying.

It is quite likely that there are going to be significant losses during flood damage recovery. Many items common to a home environment can take on so much moisture that they are beyond saving. You can communicate to SERVPRO technicians about specific valuables in the home, which can then undergo individual restoration assessments. Some specialized cleaning methods may be possible to restore sentimental items to their pre-flooding condition.

Flooding issues affect both the structure and possessions in your home. Contact SERVPRO of Minnetonka at (952) 473-4837 for emergency assistance.

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Spring Snow and Flooding in Minneapolis

2/26/2020 (Permalink)

SERVPRO drying equipment stacked inside storage facility Are you ready for spring snows and flooding? SERVPRO is!

Heavy Spring Snow in Minneapolis Can Lead to Water Damage 

Recent years have shown that snow events can outlast the calendar-defined winter in Minneapolis. As the temperatures rise, the amount of water in every inch of snow falling increases, making the snow heavier. During a late-season snowstorm, the wet, weighty precipitation overburdens trees and utility poles as well as your roof. Windy weather exacerbates the situation, exposing your home to damage from toppled trees, sheared off branches, and downed wires.  

Snow Is Just a Thaw Away from Water Damage 

When weather compromises your roof or exterior in Minneapolis, snow invades, water damage following as it melts. Our crews hold multiple certifications that prepare them to respond rapidly to all aspects of snowstorm damage. Emergency services begin as soon as we arrive, after an assessment of safety risks. Power lines or affected electricity inside your home can expose your family or our crews to shock or electrocution. A temporary shut off protects all, allowing our employees to: 

  • Board up or tarp parts of the roof and exterior to halt further snow and water incursion.
  • Begin removing snow and moving on to water pumping and extraction
  • Move contents to a more secure space 

Importance of Moisture Detection and Measurement 

When snow is the primary precipitation making its way inside your home, it can seem to disappear as it melts. In reality, the meltwater does remain inside your house, seeping into cracks and soaking porous building materials and causing water damage. As soon as practicable, one of our trained and skilled technicians uses sensitive moisture detection and measuring devices, including a thermal imaging camera, to follow the migration of the melted snow into building cavities, subfloors, and other structural components. SERVPRO crews then use a range of strategies to gain access to and release the water and permit drying with air movers, heat, and dehumidifiers: 

  • Holes drilled after careful removal of baseboards
  • Flood cuts several inches above the watermark if drywall sustained severe saturation
  • Holes drilled in mortar joints where water hid inside cinder block cells or behind concrete or masonry
  • Drying mats using negative air pressure (suction) to pull moisture out of several layers of flooring  

The highly-qualified crews of SERVPRO of Minnetonka stand ready to help you regain your home’s security and comfort after water loss following snow damage. Our phones are answered 24/7 every day of the year at (952) 473-4837. 

More about Minneapolis.

When Ice Dams Cause Flooding in Your Minneapolis Home

2/15/2020 (Permalink)

Icicles on roof; ice dam formed Ice dams are common in Minnesota. SERVPRO has the tools to dry your home. Call us today!

Seasonal Transitions: Flood Damage Solutions for Your Minneapolis Business 

As the grip winter holds in Minneapolis loosens, concern turns to the risks snowmelt and spring rains can bring to business owners. Commercial buildings often feature flat roofs in the land of otherwise steeply pitched shingles, exposing retail centers, schools, and warehouses to an overhead flooding hazard as months of built-up snow and ice liquify. When roof drains malfunction because of ice dams, and the frozen ground surrounding a building is unable to absorb more liquid, water finds its way inside.  

Signals that Flooding Is Imminent 

If several feet around your commercial building is an ice-filled moat, flood damage in Minneapolis can follow. Another sign that water lurks are bulging ceiling tiles that hides collected meltwater seeking an outlet. Outside, a visual inspection can show water blocked from flowing down drain spouts by debris or ice dams instead of sheeting down the exterior. These fluids find ways inside the building through permeable building materials like concrete and masonry. Walls become soaked, insulation packs down, and floodwater collects at the lowest level. 

Fluctuating Outdoor Temperatures Complicate Extraction and Drying 

Cold, slushy water exacerbated by overnight freezes can impede the rapid water removal. SERVPRO crews can accelerate the efficiency of pumps and wanded extractors by removing ice with shovels. If possible, increasing interior temperatures can help reduce icy debris during water evacuation. After we eliminate the liquid flood water, we consider the best balance of air movement and dehumidifiers for a cold temperature drying configuration. We use an open system as the cooler outdoor air leads to condensation issues inside. 

Use of Desiccant Dehumidifiers 

When temperatures are below 50 degrees F in your commercial building, it is hard to increase the temperature in a vast space. SERVPRO Institute of Inspection, Cleaning and Restoration Certification (IICRC)-trained managers and technicians turn to desiccant dehumidifiers. Desiccant units work far more effectively than refrigerant dehumidifiers under these conditions. Dense materials with low porosity and low permeability like hardwood floors, framing materials, and concrete are common in commercial spaces, and they also benefit from the use of desiccant-type dehumidifiers. 

SERVPRO of Minnetonka understands that adaptations to conventional flood damage and removal techniques are necessary for the best results during cold and transitional weather. Call us at (952) 473-4837 to schedule an evaluation. 

More about Minneapolis.

Cleaning Kitchen Cabinets after Fire Damage in Minneapolis

2/7/2020 (Permalink)

Aftermath of kitchen fire Our experts know what to do after a fire in your Minneapolis home. Call us at (952) 473-4837.

A Fire In Your Minneapolis Home Can Lead To a Variety Of Problems You Will Face

If your Minneapolis home suffers a kitchen fire, you are not alone. Research confirms that approximately 44 percent of home fires begin in the kitchen. An accidental bump of a pan or drips of grease or oil over the side can raise a ball of fire. Cotton towels or potholders too near a gas flame or touching an electric burner can be the ignition. Food neglected or forgotten, desirable browning turning to blackening in a saute pan or oven, are other risks that can transform your cheerful kitchen into a sooty, smelly mess. 

A Special Type of Residue

The soot created during fire damage in Minneapolis is particularly challenging for restorers. The visible surfaces of your wooden kitchen cabinets can be covered entirely in the protein-based soot, which is dehydrated residues of meats, oils and grease, and other foods. Although the coating appears nearly transparent, it is a significant issue, challenging to remove because it clings tenaciously, almost becoming one with the cabinets. The smell is pungent and distasteful, persistently present until removal of all the residue.

Wooden Cabinet Cleaning Steps

SERVPRO follows the restoration industry’s best practices when resolving fire damage to kitchen cabinets. Our crew trains to the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) specifications, an international standards-setting organization. Our technicians might use all or some of the following strategies.

Soot Removal Techniques -- Prepping for Cleaning

  • Remove loose debris with a vacuum, holding the tool slightly above surfaces to prevent forcing particles into the wood.
  • Use a dry chemical sponge to remove embedded soot, taking care not to grind residues into wood fibers.
  • Wipe all wood surfaces with a clean towel or cloth dampened with a proprietary cleaning or prepping solution selected after pretesting.
  • Consider the use of 0000-grade steel wool to dislodge the varnish-like protein-based residue, always working in the direction of the wood grain.

Cleaning Techniques

  • Use fine-grit sandpaper to reduce charring and remove burn and soot stains.
  • Wipe with a tack cloth after sanding.
  • Apply SERVPRO’s cream wood restoration polish and permit a brief dwell time to loosen soiling.
  • Work the polish into the cabinets, following the wood grain. We monitor and undesired damage to the surface as we work, adding additional cream to cushion if needed.
  • Remove excess cream polish with a clean, soft towel. Buff to return to the pre-existing finish.

Trust SERVPRO of Minnetonka to assess and plan appropriately when a kitchen fire damages wooden cabinets. As soon as the scene is cleared for cleaning, call us at (952) 473-4837 for an evaluation and implementation of a proven recovery agenda.

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