What our Customers say...
As far as the quality of work done...I am very pleased. Your guys were professional. Communication was above and beyond what I am used to. Overall this has been a painless remediation process.
Thanks for all your help with this project! As fairly new homeowners I really appreciated the insight and expertise you provided during your initial assessment of our basement and I was only further impressed with your entire crew as we navigated the cleanup/restoration process.
I was impressed with the level of communication everyone who came out to the house was able to provide, from calling ahead, to answering questions I had during the process. Tucker, Rachel, Jordan, Joe and Carlos were all out over about a 5 day period and all of them were fantastic to work with.
Thank YOU for your help as well, I felt like we were in good hand from start to finish.
I had a failed sump pump that caused a flood in our lower level. I called SERVPRO and they came out about 1 1/2 hours. They knew what they are doing. Kyle and Carlos were both outstanding and knew exactly what to do. Kyle is extremely knowledgeable and communicates with you in a friendly way that makes you feel he will handle a very chaotic situation in the best way possible, and he does.
I had a plumber install a new sump bump in an emergency situation and the guy had the float in contact with the wall so it ran 24/7 and Kyle noticed this and brought it to my attention saying the sump bump motor will burn out running non-stop. I called the plumber back and Kyle was right. His knowledge and awareness definitely saved us from a second disaster.
That is what good service is all about!
I would recommend Kyle and Carlos from SERVPRO to anyone needing this kind of service. I rate your company and Kyle and Carlos a perfect 10!!!
Your team provided excellent services that can be characterized as following:
• Prompt and fast service immediately after service request.
• Thorough professional job and attitude.
• Took worries away from me about what/how to do the cleaning, moving, preserving etc.
• Very good and professional communication during the service.
• Fast and high quality services.
• Very thorough explanation when requested.
• Proper coordination with insurance claim agents.
Thanks very much for great services. I will recommend the services from SERVPRO very strongly.
They did a very first class, professional job. I may be missing a few names but Kyle, Joe and Carlos were excellent. Can't think o the first man on the scene but he was great. It could have been very stressful for us- especially Maureen, but she was very comfortable and satisfied with how conscientious the guys were with cleaning and being very careful of our personal belongings. Well done to you all! You took the stress out of what could of been a very difficult situation.
We had an inch of standing water and SERVPRO of Minnetonka was here within 30 minutes of us calling. They were very professional and did a great job! They turned a stressful situation into a pleasant one! We were back doing business within hours. Kyler and Kyle provided over the top customer service. The professionalism was more than what we expected.
Jordan was exceptional during this process. He maintained constant contact with me about his findings and conclusions. He informed me of every step of the process and contacted me about any concerns or problem areas. His manager Joe, was just as informative. Both were very proactive with working with the insurance adjuster.
My washer malfunctioned in late December, causing severe water damage to my home. Despite the busy time of year, The SERVPRO team was able to come out right away t help. The service reps were friendly, knowledgeable, and patient throughout a very stressful situation. I appreciated it so much!!
The service at SERVPRO of Minnetonka was great! Kyler explained everything that needed or may be needed to be done, He is a very polite person! Thank you so much for your service!
Nanette and Duane
We had a pipe burst in the middle of the night and a substantial amount of water leaked through our home. Kyler and Kyle showed up within two hours and got to work right away. I was pretty rattled by the whole event but the SERVPRO technicians and their customer service was calm, informative and they didn't try to talk me into or out of anything. They only wanted to help me make an informed decision and get our house dry as quickly as possible. Kyler was particularly good with communication and even responded within minutes when I had questions and he was not even on site. I am very impressed with the quality of services we received from SERVPRO.
“Kyler and Ian were friendly and professional. Kyler called and gave an ETA, and was timely. I was impressed with their demeanor and work ethic. They are two really quality young gentlemen.
I want to thank the SERVPRO specialists who did such a wonderful job on my water damaged kitchen floor. They were efficient and made sure the job was done correctly. I would be pleased to recommend SERVPRO to anyone who has any kind of damage to their home.
When we had a washing machine supply line hose break, I called SERVPRO for assistance.
We ended up with about 2 inches of water in our basement due to the break in the supply line to our washing machine on a Sunday night. Once the SERVPRO team arrived, they stayed until 1:30 in the morning helping us clean up.
Because we live in a townhouse complex we have a shared basement area and due to the work of the SERVPRO people we contained the water in our unit and saved the rest of the Townhouse Association major damage.
Tucker and his crew were very professional and were very reassuring to us which kept the stress level down and we appreciate that very much.
Over the next several days Tucker and his crew returned to assess any further damage and remove any damaged sheet rock and carpeting that needed to be replaced.
I want to thank Tucker and the SERVPRO Team for their professionalism and dealing with the insurance in a timely manner. I would recommend this service to anyone who finds himself in a similar situation.
I was very impressed with SERVPRO's fast response and straightforward approach to solving our problem. We called on a Wednesday evening, and someone was at our house within 2 hours examining the damage and talking about what techniques they would use to address them. In the following days, someone always called before coming to the house, and if we weren't home, they followed up afterwards to give an update on progress and anything new that came up.
The house is dry and ready to be repaired, and I am confident that we have a good starting point thanks to the great work by SERVPRO.
The team was awesome! Very prompt after I contacted SERVPRO, quick thorough job, explained everything very clearly. Communication was also great. The job that was done was very professionally done. SERVPRO is lucky to have these guys on staff! Excellent experience all around!
Thank you so much for the calm, through explanations and the great work. I was especially impressed with the cooperation with my plumber and contractor during the process!
"Scott, Your guys did a wonderful job. My superintendent on site was very happy with the work and how fast and efficient everything was taken care of.”
“Jordan and his partner were really professional and incredibly polite! They did a great job on the demolition and answering all of our questions. They also did a great job dealing with our dog and our 5-year-old son who wanted to talk to them all the time! Thank you!” -Katie E., Eden Prairie, MN
I have now had the opportunity to refer your team to a client of mine with water gushing in their basement. SERVPRO did an outstanding job and by far exceeded my client's and my expectations.
Thank you so much - we are extremely happy with the services we received! Hope you had a wonderful holiday season!
Jesse did a great job on our ceiling and we are thrilled with how it turned out. E-gress window, mold gone from the ceiling, new basement lighting and a ceiling fan. Pretty soon we'll be using a basement that hasn't seen much more than storage use and laundry facilities.
Jason has been super to work with. Very knowledgeable and he goes that extra mile to ensure everything is dry. Very happy with the work Jason and Tucker did the other day. Nice to have him stop by most days to check on how things are going. Very friendly. I am sure glad we had SERVPRO come out and help us with the water damage we had. One less thing to worry about, knowing things are dry INSIDE the walls too.
Thank You to Jason, Tucker and yourself. Would recommend you guys in a heartbeat!
The crew was great. The SERVPRO technician was prompt, professional and listened to our concerns in a very respectful manner. He went above and beyond our expectation to keep our home livable during the process.
The dry down went better than expected.
If I ever need this service again I would definitely use SERVPRO and would recommend SERVPRO to anyone.
Your customer service was top notch from Sabrina, who answered my initial call, to Ryan and Stacie, who did the work. All of your personnel were courteous, professional, and very good at their respective functions. Even our insurance adjuster commented on the thoroughness and quality of your work.
Your promptness in responding to our needs was exemplary, especially in view of the heavy demand for your services due to the weather and related conditions.
Very fast response! Helped reduce the total amount of damage in our home. Thanks!
Great job! Friendly, efficient crew.
The team showed up earlier than planned and rearranged their schedule to get to our emergency. Thank you!
We came back from 3 months in Florida to a house with 6 inches of water in the basement. SERVPRO arrived on site in under an hour and immediately began restoring our home. Not only did your team get our house back together but you saved a number of items that my wife and I were sure we'd have to throw out. We would be happy to serve as a reference for you at any point in the future!
The team got to my house 30 minutes earlier than expected on a Sunday. Thank you!
I had a flood in a rental property of mine and called SERVPRO because I didn't know who else to call. They were onsite in two hours and the two crew members who came worked well into the evening without a break to get the water out and then get it to the point where my renters could return. Their quick response and work ethic saved me thousands of dollars of lost rental revenue.
Very professional and responsive. Everyone from the office staff to the onsite personnel took the time to answer my questions. They made me feel very comfortable that my possessions were in good hands! I don't know how you were able to clean the things you did but thank you!
You and your team were exceptional throughout the whole process but I especially appreciate you going above and beyond when I needed to get my daughter's photo album out of one of the boxes of contents you were storing for us. Sabrina in your office found it for us and had it waiting when we came by to pick it up! Having a fire in our house was a huge ordeal but we don't know what we would have done without your help!