Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

When our IICRC certified crews arrive at your home or business we will first inspect the property for damage and determine the best course of action.  The clean up process is different every time depending on whether your basement flooded from a storm or a broken pipe or if other areas of your house suffered water damage from other sources: a toilet overflow, dishwasher leak, drain back up etc.  

After our inspection our technicians will discuss the scope of work and plan with you and answer any questions you may have.  We understand that, while we may do this everyday, for many of our customers, it is the first time dealing with water damage. 

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction